A sales management system helps the sales representatives coordinate with each other to achieve a goal. It allows cooperation on activities that are common. Also, it provides a centralized platform to plan, design, assign and track the tasks for the sales force. But first things first… What is sales management system? It is an automated […]
Since their establishment in 2009, Arrow Tyres has always been committed to providing the best deals and service in town for their valued customers. This commitment has paid off and allowed Arrow Tyres to grow into one of the most reputable tyre retailers in Singapore, with a wide selection of tyres, rims, batteries, and accessories available.
However, the company wanted to provide clients with more: the added convenience of an online e-commerce experience. Yet, the inventory management process was unable to meet the requirements that come with e-commerce functions.
With manual stock-taking and transaction tracking, the current management process was unnecessarily time-consuming and extremely prone to mistakes. It was in dire need of replacement.
“The monthly stock staking process is mentally and physically tiring. It requires the entire work force to simultaneously do stock take within the multiple warehouse and retail stores of the company. It is prone to human errors, and it is a waste of resources. Having access to updated inventory levels is of paramount importance to allow sound commitment to our distribution channels and clientele base.”
– Ethan Li, Director
Enlisting K&K IT’s help, the implementation of K&K’s Evolve Business Essential Solution assist with recording of stocks, automate reminders for reordering, and synchronise customer data between different modules, amongst others.
Thus, the company was then ready to open to online E-Commerce. The system’s automation and assistance with inventory management enabled the company to easily monitor online and offline transactions.
With the system, staff at Arrow Tyres could focus on delivery quality customer service and tertiary services that require a human touch.
Meanwhile, repetitive, low-skill tasks were replaced by the system. Some of the tasks, like double-keying the same data to different documents, became totally unnecessary, thanks to the system’s synchronised database.
All these meant that Arrow Tyres could save on hiring extra pairs of hands to help with just copying-and-pasting as the company tried to scale.
Instead, help would be hired only when the company grew, to do highly skilled work that only humans could do.
When accumulated, Arrow Tyres saw massive manpower savings from the changes.
As a leading marketer and distributor, Tengah Engineering & Hardware has to know clearly where their items are, where they need to be, and who the items are going to.
The more quickly and accurately they can distribute items, the higher the revenue they can obtain. However, their processes made it difficult to track items and generate documents like quotations, invoices, delivery orders, and receipts.
Staff often found it difficult to determine the holding locations of certain items, causing delays and increasing the length of their sales cycle.
Occasionally, it resulted in items being unaccounted for.
For every sales transaction, they had to manually track and individually edit information on a Microsoft Excel template to produce the quotation, invoice, receipt, or delivery order. This took time away from productive and high-value tasks.
Tengah Engineering & Hardware looked for an IT Business Solution Provider and found K&K IT’s Evolve Products as the answer to their problems.
With K&K IT’s Evolve Products (Warehouse Inventory Management System, Customer Relationship Management System, HR and ePayroll Management System, and Billing and Invoicing System), the team at Tengah Engineering & Hardware were finally able to automate many of their time-consuming manual processes.
As a marketer and distributor, they were able to excel even more at what they did best. With our products, they could: easily track and locate items, manage relationship with their customers, save hours on managing their human resources, and quickly produce professional quotations, invoices, receipts, and delivery orders.
The team at Tengah Engineering & Hardware now sees a combined estimated 43 hours saved per week and 4 of their valuable staff assigned to more fulfilling tasks.
Using the Evolve Products, those hours saved have been put to better use, such as: providing quality customer service, seizing more sales contracts, and closing sales faster than ever before.
As a contractor for plumbing, electrical works, and building maintenance services, outfield projects are the norm. However, Evergloss’s managers have always faced difficulty in managing onsite workers and projects. They could only communicate over the phone, without knowing the actual process is going on. Should messenger applications like Whatsapp be used to send pictures, videos, or voice recordings, information is scattered and disorganised.
Most of the time, the managers have to conduct site visits daily to stay updated on each project’s progress. Apart from the monetary costs of travelling or driving down to sites, time wastage is also unavoidable.
With the help of K&K IT’s Field Management System and Mobile Application, GPS locations, documents, pictures, and videos can all be shared, stored, and updated in real-time within the system.
Managers at Evergloss were finally able to quickly and easily see the progress on-site, as and when they needed. They also no longer had to worry about uploading, synchronising, and arranging photos from their messenger applications to log the project’s progress – the system automated and completed it for them.
This greatly reduced the number of trips project managers needed to make and saved costs from travelling and the time spent travelling.
With K&K IT’s Field Management System, Evergloss can now save precious time and money.
The 75% cost savings from transport and 50% time savings from travelling and physically being on-site can instead be invested in finding new revenue sources and helping the company grow.
When accumulated – even just for a year – these time and cost savings amass into significant amounts.
Any company – particularly those in the plumbing, engineering, and construction industry – looking to grow profits and cut costs will benefit greatly from investing in a Field Management System.
