The Problem

Inventory Management Process

Since their establishment in 2009, Arrow Tyres has always been committed to providing the best deals and service in town for their valued customers. This commitment has paid off and allowed Arrow Tyres to grow into one of the most reputable tyre retailers in Singapore, with a wide selection of tyres, rims, batteries, and accessories available.

However, the company wanted to provide clients with more: the added convenience of an online e-commerce experience. Yet, the inventory management process was unable to meet the requirements that come with e-commerce functions. With manual stock-taking and transaction tracking, the current management process was unnecessarily time-consuming and extremely prone to mistakes. It was in dire need of replacement.

“The monthly stock-taking process is mentally and physically tiring. It requires the entire workforce to simultaneously do stock take within the multiple warehouse and retail stores of the company. It is prone to human errors, and it is a waste of resources. Having access to updated inventory levels is of paramount importance to allow sound commitment to our distribution channels and clientele base.”

– Ethan Li, Director

The Solution

K&K IT’s EVOLVE Business Management Software

Enlisting K&K IT’s help, the implementation of K&K IT’s EVOLVE Business Management Software assists with recording of stocks, automate reminders for reordering, and synchronise customer data between different modules, amongst others.

Thus, the company was then ready to open to online E-Commerce. The system’s automation and assistance with inventory management enabled the company to easily monitor online and offline transactions.

The Result

Saving extra manpower

With the system, staff at Arrow Tyres could focus on delivery quality customer service and tertiary services that require a human touch.

Meanwhile, repetitive, low-skill tasks were replaced by the system. Some of the tasks, like double-keying the same data to different documents, became totally unnecessary, thanks to the system’s synchronised database.

All these meant that Arrow Tyres could save on hiring extra pairs of hands to help with just copying-and-pasting as the company tried to scale.

Instead, help would be hired only when the company grew, to do highly skilled work that only humans could do.

When accumulated, Arrow Tyres saw massive manpower savings from the changes.